Suddently working installation crashes at startup with ucrtbase.dll exception

futschy · January 11, 2023, 5:47pm

additionally error found in recfusion log ERROR|[OpenGL Context Manager] Did not cleanly deinitialize GlContextManager.| → further details below
app working fine until suddently today app crashes at start up. Nothing changed, reset pc has no success. Here a stacktrace: What could be the cause?

Name der fehlerhaften Anwendung: RecFusion.exe, Version: 2.3.0.0, Zeitstempel: 0x60901417
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.22621.608, Zeitstempel: 0xf5fc15a3
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000007f61e
ID des fehlerhaften Prozesses: 0x0x31AC
Startzeit der fehlerhaften Anwendung: 0x0x1D925E34201D369
Pfad der fehlerhaften Anwendung: C:\Program Files\ImFusion\RecFusion\RecFusion.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Berichtskennung: 1a92368d-cc9a-49f0-b6f1-735a43668ede
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Recfusion logfile:

2023-01-11 18:36:32.745	ERROR	[OpenGL Context Manager] Did not cleanly deinitialize GlContextManager.
2023-01-11 18:36:37.974	INFO	[OpenGL Context Manager] Using OpenGL core context since IMFUSION_USE_OPENGL_COMPATIBILITY environment variable is not defined.
2023-01-11 18:36:38.111	INFO	ImFusionLib Version 2.3.0 built on 2021-5-3.
2023-01-11 18:36:38.301	INFO	OpenGL: 4.5.0 - Build 31.0.101.4032
2023-01-11 18:36:38.301	INFO	Vendor: Intel
2023-01-11 18:36:38.301	INFO	GPU: Intel(R) Iris(R) Xe Graphics
2023-01-11 18:36:38.366	INFO	Available Plugins: ImFusionRGB-D, ImFusionStream, ImFusionVision.
2023-01-11 18:36:38.562	INFO	Device 1
2023-01-11 18:36:38.562	INFO	Device vendor: Microsoft
2023-01-11 18:36:38.562	INFO	Device name: Intel(R) Iris(R) Xe Graphics
2023-01-11 18:36:38.654	INFO	Global device memory: 8063 MB
2023-01-11 18:36:38.654	INFO	Local device memory: 32 KB
2023-01-11 18:36:38.654	INFO	Constant device memory: 64 KB
2023-01-11 18:36:38.654	INFO	Max memory allocation size: 1024 MB
2023-01-11 18:36:38.654	INFO	Address bits: 64 bits
2023-01-11 18:36:38.654	INFO	Max constant args: 15
2023-01-11 18:36:38.654	INFO	Max compute units: 1
2023-01-11 18:36:38.654	INFO	Max workgroups: 1024
2023-01-11 18:36:38.654	INFO	Image support: 0
2023-01-11 18:36:38.654	INFO	Max work item sizes: 1024 1024 64
2023-01-11 18:36:38.654	INFO	Device 2
2023-01-11 18:36:38.654	INFO	Device vendor: Microsoft
2023-01-11 18:36:38.654	INFO	Device name: Microsoft Basic Render Driver
2023-01-11 18:36:38.672	INFO	Global device memory: 8063 MB
2023-01-11 18:36:38.672	INFO	Local device memory: 32 KB
2023-01-11 18:36:38.672	INFO	Constant device memory: 64 KB
2023-01-11 18:36:38.672	INFO	Max memory allocation size: 1024 MB
2023-01-11 18:36:38.672	INFO	Address bits: 64 bits
2023-01-11 18:36:38.672	INFO	Max constant args: 15
2023-01-11 18:36:38.672	INFO	Max compute units: 1
2023-01-11 18:36:38.672	INFO	Max workgroups: 1024
2023-01-11 18:36:38.672	INFO	Image support: 0
2023-01-11 18:36:38.673	INFO	Max work item sizes: 1024 1024 64
2023-01-11 18:36:38.673	INFO	Device 3
2023-01-11 18:36:38.673	INFO	Device vendor: Intel(R) Corporation
2023-01-11 18:36:38.673	INFO	Device name: Intel(R) Iris(R) Xe Graphics
2023-01-11 18:36:38.673	INFO	Global device memory: 6450 MB
2023-01-11 18:36:38.673	INFO	Local device memory: 64 KB
2023-01-11 18:36:38.673	INFO	Constant device memory: 3302654 KB
2023-01-11 18:36:38.673	INFO	Max memory allocation size: 3225 MB
2023-01-11 18:36:38.673	INFO	Address bits: 64 bits
2023-01-11 18:36:38.673	INFO	Max constant args: 8
2023-01-11 18:36:38.673	INFO	Max compute units: 96
2023-01-11 18:36:38.673	INFO	Max workgroups: 512
2023-01-11 18:36:38.673	INFO	Image support: 0
2023-01-11 18:36:38.673	INFO	Max work item sizes: 512 512 512
2023-01-11 18:36:38.715	INFO	Using OpenCL device Intel(R) Iris(R) Xe Graphics
2023-01-11 18:36:39.105	ERROR	[OpenGL Context Manager] Did not cleanly deinitialize GlContextManager.

ladikos · January 12, 2023, 3:53pm

This might be due to the graphics driver. Please re-install the latest version of the drivers for your GPU and try again.

futschy · January 13, 2023, 7:30am

no success, did everything, even reset complete system, intel drivers, windows update drivers, no chance, empty license manager windows pop ups for about 3 seconds and than crash. I don’t understand why now its not working, when testing with free license and very first days there was no problem … now i payed 180 euro and it didn’t work any more

ladikos · January 16, 2023, 9:02am

Can you please have a look at the crash entry in the Windows event log (Windows Event Viewer → Windows Logs → Application) and post the entry corresponding to the crash.
In the RecFusion log you posted there are two Intel Iris Xe Graphics cards listed. Do you know where this is coming from? Usually there should be only one Xe Graphics card listed.

futschy · January 16, 2023, 10:01am

no idea why there should be 2 graphiccards, in device manager is only one visible!
here the event logs:

Fehlerbucket , Typ 0
Ereignisname: BEX64
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: RecFusion.exe
P2: 2.3.0.0
P3: 60901417
P4: ucrtbase.dll
P5: 10.0.22621.608
P6: f5fc15a3
P7: 000000000007f61e
P8: c0000409
P9: 0000000000000007
P10:

Angefügte Dateien:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bda27a2c-17d2-422e-b853-827b2736d6dd.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_RecFusion.exe_fcce2ee11dab6bea18fedeac9a2aed24bd4bcba3_304ddbd4_26e9dc9a-4003-48d4-8889-5cdd215250e3

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 5014767b-a6fc-4d2a-8c2a-e904a5f5d9d4
Berichtstatus: 135268
Bucket mit Hash:
CAB-Datei-Guid: 0

here extended log:
Version=1
EventType=BEX64
EventTime=133183330130267559
ReportType=2
Consent=1
UploadTime=133183330197852515
ReportStatus=135268
ReportIdentifier=26e9dc9a-4003-48d4-8889-5cdd215250e3
IntegratorReportIdentifier=5014767b-a6fc-4d2a-8c2a-e904a5f5d9d4
Wow64Host=34404
NsAppName=RecFusion.exe
AppSessionGuid=0000a044-0001-0014-35bd-56768829d901
TargetAppId=W:000677e301651e75b4eda0b58f9ccf8ebe3300000904!00003748cefaafe0faecc7b92d489c815e0d027ace4f!RecFusion.exe
TargetAppVer=2021//05//03:15:17:43!29fa26!RecFusion.exe
BootId=4294967295
TargetAsId=410
UserImpactVector=808452912
IsFatal=1
Response.type=4
Sig[0].Name=Anwendungsname
Sig[0].Value=RecFusion.exe
Sig[1].Name=Anwendungsversion
Sig[1].Value=2.3.0.0
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=60901417
Sig[3].Name=Fehlermodulname
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fehlermodulversion
Sig[4].Value=10.0.22621.608
Sig[5].Name=Fehlermodulzeitstempel
Sig[5].Value=f5fc15a3
Sig[6].Name=Ausnahmeoffset
Sig[6].Value=000000000007f61e
Sig[7].Name=Ausnahmecode
Sig[7].Value=c0000409
Sig[8].Name=Ausnahmedaten
Sig[8].Value=0000000000000007
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=10.0.22621.2.0.0.768.101
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=3079
DynamicSig[22].Name=Zusatzinformation 1
DynamicSig[22].Value=f067
DynamicSig[23].Name=Zusatzinformation 2
DynamicSig[23].Value=f06732c4ad5c9865584af2061b13e42e
DynamicSig[24].Name=Zusatzinformation 3
DynamicSig[24].Value=95ee
DynamicSig[25].Name=Zusatzinformation 4
DynamicSig[25].Value=95ee24288998775c1208f8fea970d3f7
UI[2]=C:\Program Files\ImFusion\RecFusion\RecFusion.exe
LoadedModule[0]=C:\Program Files\ImFusion\RecFusion\RecFusion.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\Program Files\ImFusion\RecFusion\ImFusionCore.dll
LoadedModule[9]=C:\Program Files\ImFusion\RecFusion\Qt5Widgets.dll
LoadedModule[10]=C:\WINDOWS\System32\win32u.dll
LoadedModule[11]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[13]=C:\Program Files\ImFusion\RecFusion\ImFusionLib.dll
LoadedModule[14]=C:\WINDOWS\System32\ole32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[17]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[18]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[19]=C:\WINDOWS\System32\sechost.dll
LoadedModule[20]=C:\Program Files\ImFusion\RecFusion\Qt5Gui.dll
LoadedModule[21]=C:\Program Files\ImFusion\RecFusion\Qt5Core.dll
LoadedModule[22]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[23]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[24]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[25]=C:\Program Files\ImFusion\RecFusion\Qt5Network.dll
LoadedModule[26]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\dbgeng.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\MSVCP140_1.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\VCOMP140.DLL
LoadedModule[35]=C:\Program Files\ImFusion\RecFusion\Qt5OpenGL.dll
LoadedModule[36]=C:\Program Files\ImFusion\RecFusion\Qt5Xml.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[38]=C:\Program Files\ImFusion\RecFusion\pcl_common.dll
LoadedModule[39]=C:\Program Files\ImFusion\RecFusion\pcl_io.dll
LoadedModule[40]=C:\Program Files\ImFusion\RecFusion\pcl_search.dll
LoadedModule[41]=C:\Program Files\ImFusion\RecFusion\opencv_core346.dll
LoadedModule[42]=C:\Program Files\ImFusion\RecFusion\opencv_video346.dll
LoadedModule[43]=C:\Program Files\ImFusion\RecFusion\opencv_imgproc346.dll
LoadedModule[44]=C:\Program Files\ImFusion\RecFusion\opencv_videoio346.dll
LoadedModule[45]=C:\Program Files\ImFusion\RecFusion\avcodec-57.dll
LoadedModule[46]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[47]=C:\Program Files\ImFusion\RecFusion\avutil-55.dll
LoadedModule[48]=C:\Program Files\ImFusion\RecFusion\libcurl.dll
LoadedModule[49]=C:\Program Files\ImFusion\RecFusion\swscale-4.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[52]=C:\WINDOWS\System32\WLDAP32.dll
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LoadedModule[63]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[65]=C:\Program Files\ImFusion\RecFusion\pcl_io_ply.dll
LoadedModule[66]=C:\Program Files\ImFusion\RecFusion\pcl_kdtree.dll
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LoadedModule[76]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
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LoadedModule[85]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[86]=C:\Program Files\ImFusion\RecFusion\platforms\qwindows.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\windows.storage.dll
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LoadedModule[96]=C:\WINDOWS\System32\clbcatq.dll
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LoadedModule[98]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[99]=C:\WINDOWS\system32\propsys.dll
LoadedModule[100]=C:\Windows\System32\Windows.FileExplorer.Common.dll
LoadedModule[101]=C:\Windows\System32\Windows.StateRepositoryPS.dll
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LoadedModule[118]=C:\Program Files\ImFusion\RecFusion\imageformats\qtga.dll
LoadedModule[119]=C:\Program Files\ImFusion\RecFusion\imageformats\qtiff.dll
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LoadedModule[121]=C:\Program Files\ImFusion\RecFusion\imageformats\qwebp.dll
LoadedModule[122]=C:\Program Files\ImFusion\RecFusion\plugins\ImFusionRGBD.dll
LoadedModule[123]=C:\Program Files\ImFusion\RecFusion\plugins\ImFusionVision.dll
LoadedModule[124]=C:\Program Files\ImFusion\RecFusion\opencv_aruco346.dll
LoadedModule[125]=C:\Program Files\ImFusion\RecFusion\opencv_objdetect346.dll
LoadedModule[126]=C:\Program Files\ImFusion\RecFusion\opencv_calib3d346.dll
LoadedModule[127]=C:\Program Files\ImFusion\RecFusion\OpenNI2.dll
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LoadedModule[129]=C:\Program Files\ImFusion\RecFusion\k4arecord.dll
LoadedModule[130]=C:\Program Files\ImFusion\RecFusion\Structure.dll
LoadedModule[131]=C:\Program Files\ImFusion\RecFusion\plugins\ImFusionStream.dll
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LoadedModule[134]=C:\Program Files\ImFusion\RecFusion\realsense2.dll
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LoadedModule[136]=C:\Program Files\ImFusion\RecFusion\Open3D.dll
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LoadedModule[138]=C:\Program Files\ImFusion\RecFusion\g2o_core.dll
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LoadedModule[180]=C:\WINDOWS\SYSTEM32\D3DSCache.dll
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LoadedModule[183]=C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f54f9b2157c48060\igdinfo64.dll
LoadedModule[184]=C:\Program Files\WindowsApps\microsoft.d3dmappinglayers_1.2211.2.0_x64__8wekyb3d8bbwe\x64\CLOn12Compiler.dll
LoadedModule[185]=C:\Program Files\ImFusion\RecFusion\depthengine_2_0.DLL
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OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=MD:25762F0,MD:27B9BC4
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19194231,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;23877894,1,2,0;25704915,1,2,0;27075521,1,2,1;29882130,0,1,1;29882131,0,1,1;35681102,0,1,0;36803287,0,2,1;36803295,0,2,0;36803303,0,2,0;37015689,1,2,0;37482934,1,2,1;38859191,0,2,1;39145991,0,2,1;39263329,1,2,0;39281392,0,1,1;40131846,0,1,0;40260922,0,1,0;40883769,0,1,0;40981503,0,1,1;41137130,0,1,0;41655236,0,1,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
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File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER.bda27a2c-17d2-422e-b853-827b2736d6dd.tmp.WERInternalMetadata.xml
File[0].Flags=327683
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FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=BEX64
AppName=RecFusion
AppPath=C:\Program Files\ImFusion\RecFusion\RecFusion.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=E17792F25727A0826927069D0BAC79DD
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ladikos · January 16, 2023, 5:09pm

The crash seems to originate directly from RecFusion, but it is not clear from where exactly. I’m still suspecting the GPU in some way. Can you try to use GPU-Z (GPU-Z Graphics Card GPU Information Utility) and look at which OpenCL providers are listed there? Regarding the GPU drivers: Did you install the Iris Xe graphics drivers from Intel directly or did you go through Microsoft update?

futschy · January 18, 2023, 5:29am

first i tried with microsoft update then because not working i installed that from intel. here the result of opencl info