Hi Mohannad,
Please check that you have correctly set the path to your python environment in Settings > Application > Python.
Which version of the application do you have and which platform are you on?
Best Regards,
Federico
I have added 12, but the labels app is crashing now. When I open it, it shows a window for less than a second and doesn’t open. I tried restarting the device, but had no luck. Are there some logs I can read and share?
Could you please send the end of the log file again? Since the TorchPlugin also cannot be loaded, it might be that there is a DLL issue. For example different versions of the same library getting loaded. Do you have PyTorch installed?
We think we could reproduce the issue. Can you please make sure that numpy is installed? If numpy 2.x doesn’t work, you can also try 1.x
We will improve the error handling in the future.
I tried with a clean Windows 10 VM and after installing numpy, it worked. There might be something in your system that causes a DLL conflict. You can try the following:
Check your PATH environment variable. Sometimes applications add their binary folder their. I think for example the Spyder IDE does that.
Check that there is no PYTHONPATH
The Windows Event Viewer might contain a bit more details about the error (under Windows Logs → Application). It might say which DLL is causing the issue.
Check that you are using the 64bit version of Python. I think this is the default now, but already installed the 32bit version by accident
Try dependency_runner on the C:\Program Files\ImFusion\ImFusion Suite\Suite\plugins\python\ImFusionPythonInterpreter3.11.dll file. This might show which DLLs are missing
Unfortunately, I don’t have time for a meeting this week, but maybe next week.